Carpet Size 1.5X2.25
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Refund policy
At Muscat Furniture we are committed to ensuring your complete satisfaction with your furniture purchase. We understand that sometimes, circumstances may change, or you might reconsider your choice. Therefore, we have formulated a comprehensive return and exchange policy to make your shopping experience as hassle-free as possible.
Eligibility for Return/Exchange:
Items must be returned within 15 days of the date of purchase.
The item must be in its original packaging and in unused, unassembled, and undamaged condition.
Original proof of purchase (receipt, invoice, or order confirmation) is required.
Exclusions:
The following items are not eligible for return or exchange unless they are found to be defective upon inspection:
Assembled furniture.
Customized, personalized, or made-to-order items.
Clearance or sale items.
Return Process:
If you wish to return or exchange an eligible item, please follow these steps:
Contact our customer service team within the 15-day return window to initiate the return/exchange process. You can reach us through customer service phone number i.e.,
Provide your original proof of purchase along with clear photographs of the item’s condition.
Once the return is approved, you will receive a Sales Return (SR) number and further instructions on packaging and shipping.
Packaging and Shipping:
Items must be carefully repackaged in their original packaging to prevent damage during return transit.
Clearly write the provided SR number on the outside of the package.
You are responsible for arranging and covering the shipping costs for the return/exchange.
Inspection and Refund/Exchange:
Once the returned item is received and inspected by our team, we will notify you of the approval or rejection of your return/exchange.
If approved, you can choose between an exchange for an eligible item of equal value.
Refunds will be processed within 4 to 6 business days after the approval of the return. Please note that it may take additional time for your financial institution to process the refund.
Defective or Damaged Items: If your item arrives defective or damaged, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or repair as per the manufacturer’s warranty and policy.
Customer Responsibilities:
Ensure that the furniture is in its original packaging and unused condition.
Cover the shipping costs for returns or exchanges.
Provide accurate and complete information during the return/exchange process.
Contact Us: If you have any questions or concerns about our return policy, feel free to contact our customer service team on customer service phone number i.e. 93993950 or customer service email i.e. complaint@muscatfurniture.com. We are here to assist you and ensure a smooth shopping experience.
Please note that this return policy is subject to change without prior notice. It’s advisable to review our website or contact our customer service team for the most up-to-date information before initiating a return or exchange.
Shipping policy
Thank you for choosing Muscat Furniture for your Furniture & Home Decorations needs. We are committed to providing you with a seamless shopping experience, including prompt and reliable shipping services. Please take a moment to review our Shipping Policy to understand our shipping procedures and timelines.
Shipping Methods:
Standard Shipping: We offer standard shipping for all orders, which is typically fulfilled through reputable carriers with tracking capabilities. Delivery times for standard shipping may vary depending on the destination and the availability of the items in your order. Your order will be delivered within 4 to 6 days from the date of the order.
Expedited Shipping: At this time, we do not offer expedited shipping options. However, we are continuously working to enhance our services, and expedited shipping may become available in the future.
Processing Time:
Order Processing: Once your order is placed and payment is confirmed, our team will begin processing it. The processing time may vary based on the availability of the products and the complexity of any customization requested.
Business Days: Our business days are from Saturday to Thursday, excluding public holidays.
Shipping Time:
Estimated Delivery Time: The estimated delivery time for standard shipping will be provided to you at the time of checkout. Delivery times are approximate and may vary based on the shipping destination and unforeseen circumstances that may impact shipping carriers.
Multiple Items: If your order contains multiple items, they may be shipped separately to ensure timely delivery. You will receive separate tracking information for each shipment.
Shipping Charges:
Shipping Costs: Shipping charges are calculated based on the weight, dimensions, shipping destination, and the selected shipping method for your order.
Free Shipping: From time to time, we may offer free shipping promotions for specific products or order totals. Details of any ongoing free shipping promotions will be available on our Website.
Tracking Your Order:
Tracking Information: Once your order is shipped, we will provide you with a tracking number via email or through your account on our Website. You can use this tracking number to monitor the status and estimated delivery date of your package.
Tracking Updates: Please note that it may take a short period for the tracking information to be updated after your order is shipped.
Shipping Restrictions:
International Shipping: At this time, we only offer shipping within Oman. We do not ship internationally.
P.O. Boxes: We are unable to deliver to P.O. boxes. Please provide a physical street address for shipping.
Delivery:
Receiving Your Order: Upon delivery, please inspect the package carefully for any signs of damage. If you notice any damage to the packaging or the product, please document it with photographs and contact our customer support team immediately.
Signature Requirement: For certain high-value orders, a signature may be required upon delivery for added security.
Contact Us:
If you have any questions or need further assistance regarding our Shipping Policy, please contact us at.
By placing an order on our Website, you acknowledge that you have read, understood, and agreed to this Shipping Policy. We value your trust and appreciate your business. Thank you for shopping with us.
Privacy policy
This Privacy Policy describes how collects, uses, and discloses your personal information when you visit or make a purchase from the site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at
Collecting Personal Information
When you visit the site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. This privacy policy refers to any information about an identifiable individual (including the information below) as “personal information”. See the list below for more information about what personal information we collect and why.
Device Information:
Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.
Order information:
Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risks or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
Using Personal Information
We use your personal information to provide our services to you, which include offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:
We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
Retention
When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to erase this information.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: onlinepur@mfi.om
Your consent
By giving us your personal information, you are giving us consent to collect, use and disclose your personal information under the terms of this policy and any relevant privacy and data protection laws in Oman.
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